|
EARLY YEARS EDUCATION (E.Y.E.) DAY NURSERY |
| (Lady Bankes Services Limited) |
| Dawlish Drive, Ruislip Manor, Middlesex HA4 9SF |
| Telephone 01895 636765
8 am - 6 pm Monday - Friday |
| Use the buttons at the head of this page to navigate around the site |
COMPLAINTS
PROCEDURE
We aim to provide the highest quality education and care for all our children. We aim to offer a welcome to each individual child and family and to provide a warm and caring environment within which all children can learn and develop as they play.
We believe children and parents are entitled to expect courtesy and prompt careful attention to their needs and wishes. Our intention is to work in partnership with parents and we welcome suggestions on how to improve the nursery at any time.
MAKING YOUR CONCERNS KNOWN
A parent who is uneasy about any aspect of the nursery's provision should first talk over any worries and anxieties with the nursery managers.
If this does not have a satisfactory outcome within a couple of weeks, or if the problem recurs, the parent should put the concerns or complaints in writing and request a meeting with the nursery managers and the directors of Lady Bankes Services Limited. An agreed written record of the discussion should be made. Most complaints should be resolved informally at this initial stage. If the matter is still not sorted out to the parent's satisfaction, the parent should again contact the nursery managers.
If parent and nursery staff cannot reach agreement it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. A mediator has no legal powers but can help to clarify the situation. Staff within the nursery will be available to act as mediator if both parties wish it.
The mediator will help define the problem, review the action so far and suggest further ways in which it might be resolved. The mediator will keep all discussions confidential. She/he will meet with the group if requested and will keep an agreed written record of any meetings that are held and of any advice she/he has given.